Refunds & Returns

1. The customer is responsible for all return shipment/freight charges. You will need ship the item at your own expense. 

Please send all refund/return enquiries to support@mykoiia.com

2. All returned merchandise must be purchased from mykoiia.com and returned within 60 days from of date of purchase.

3. To return an item as a result of our error, please contact our customer support team by email at support@mykoiia.com to receive a merchandise return label.

Please note we are unable to send merchandise return labels for international returns at this time.

4. If a merchandise return label is provided, the number must be clearly visible on the outside of every returned package. The returned package should include a copy of your receipt for the purchase of the returned product.

5. All orders must be returned in their original packaging to receive a full refund.  Due to COVID-19, for the safety and protection of our customers, used items are not eligible for a full refund.

6. Once the returned merchandise is received, a credit will be issued based on the original payment method.