Refunds & Returns
1. The customer is responsible for all return shipment/freight charges. You will need ship the item at your own expense.
Please send all refund/return enquiries to firstname.lastname@example.org
2. All returned merchandise must be purchased from mykoiia.com and returned within 60 days from of date of purchase.
3. To return an item as a result of our error, please contact our customer support team by email at email@example.com to receive a merchandise return label.
Please note we are unable to send merchandise return labels for international returns at this time.
4. If a merchandise return label is provided, the number must be clearly visible on the outside of every returned package. The returned package should include a copy of your receipt for the purchase of the returned product.
5. All orders must be returned in their original packaging to receive a full refund. Due to COVID-19, for the safety and protection of our customers, used items are not eligible for a full refund.
6. Once the returned merchandise is received, a credit will be issued based on the original payment method.